Frequently Asked Questions
Everything you need to know about your Roxanne First shopping experience.
What materials are used in Roxanne First jewelry?
We specialize in fine jewelry crafted from 14kt solid gold and ethically sourced precious gemstones. Our pieces are designed for longevity and everyday wear, ensuring they do not tarnish or lose their luster.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 working days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 14-day return window for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are non-returnable, and custom or personalized pieces are final sale.
Do you offer a warranty on your pieces?
Yes, every Roxanne First piece comes with a 12-month warranty covering manufacturing defects. This does not cover accidental damage, loss, or general wear and tear from improper care.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Klarna for eligible customers.